Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all electronic and personal communications and information provided to and received on behalf of The Quays Pty Limited by its officers and employees.

This policy explains how your personal information will be treated as you access and interact with us. “Personal Information” in this privacy policy means any information from which your identity is apparent or can be reasonably ascertained and includes financial information.

Our privacy policy may change from time to time.

Collection and use of information

We may collect personal information from you directly or via your use of our services. We will only collect personal information which is reasonably necessary for, or directly related to, our functions or activities.

Sensitive information

Sensitive information is any information about a person’s racial or ethnic origin, political opinion, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual preferences or practices, criminal record or health information.

We will not ask you to disclose sensitive information, but if you elect to provide sensitive information it will also be retained and stored.

Security of information

The security of your information is very important to us.

In relation to information provided to us over the Internet, we regularly review developments in security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

We take all reasonable steps to protect your information from misuse, interference, loss, and any unauthorised access, modification or disclosure.

If we no longer require your information, and we are legally permitted to, we will take all reasonable steps to destroy or de-identify the information.

We take reasonable steps to preserve the security of your sensitive and personal information in accordance with this policy. To help protect sensitive and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.

We train our employees about the importance of confidentiality and maintaining the privacy and security of your information. Access to your sensitive and personal information is restricted to employees who need it to provide benefits or services to you.

Cookies & Data Collection

Cookies are small files that are stored on a user’s computer hard drive if the user agrees to them being there. Once added, the cookies help analyse web traffic. They are designed to hold a modest amount of data specific to a client and website. This allows web applications to respond to the user as an individual and deliver a page tailored to that particular user. The page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next. traffic log cookies to identify which pages are being visited. As such, we measure visitor numbers, frequency, time on site and other analytics and this helps us continually improve the site from the user perspective.

You should know that data collected does not identify you in any way and will never be used for any purpose other than the improvement of this website and the service provided to customers.

Direct marketing

We will not use or disclose sensitive information about you for direct marketing purposes unless you have provided us with prior consent to that kind of use or disclosure.

We may use your personal information for direct marketing purposes. If you do not wish to receive direct marketing communications from us or from other organisations or wish to know the source of the information being used, you may submit a request to us in relation to opting out of receiving such communications. We will respond to your request as soon as practicable.

Please contact us on 02 9997 2800 or via sending an email to if you would like further information.


You may request access to personal or sensitive information about you that we hold, and you may ask us to correct your personal or sensitive information if you find that it is not accurate, up-to-date or complete. You may also make a complaint about our handling of your personal or sensitive information. These services are free of charge.

If you are dissatisfied with how we have dealt with your personal or sensitive information, or you have a complaint about our compliance with the Privacy Act 1988 (Cth), you may contact our complaints officer.

To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it.

The Complaints Officer’s contact details are:

Postal Address: The Quays Marine Centre, 1856 Pittwater Road, Church Point 2105 NSW, Australia

Telephone: 02 9997 2800



We will acknowledge your complaint within seven (7) days. We will provide you with a decision on your complaint within 30 days.

What if the issue is not resolved?

If, however, despite our best efforts, you believe that your complaint has not been satisfactorily dealt with by our staff you may wish to contact the Office of the Australian Information Commissioner (

Changes In Our Privacy Policy

We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practice.

As a consequence, we may change this privacy policy from time to time or as the need arises.

This privacy policy came into existence on the 30 September 2018. We encourage you to check our website regularly for any updates to our Privacy Policy.